Tech Support for Geeks
By Doug Gaff

Over the holiday break, I waited on the phone 30 minutes to hear a tech support person sing Celine Dion in my ear while telling me to reset my cable modem.
Ok, let me back up a bit.
I switched to a new Cable/Phone/Internet provider last week. You know the drill – the promotional period expires on your current plan and your monthly bill goes up 30%. Fortunately, there are two Cable providers (Comcast and RCN) in my town, and Verizon FiOS is coming this year. Hooray for competition, although would it kill these companies to just make the promotional price the regular price and keep me as a customer? Oops my bad. I forgot that Capitalism = bilking money from as many customers as possible for as long as possible.







