By Stuart Newton
Arrived home last night after 2 weeks of business travel, and my broadband
connection was down. Not impressed. At all. Not only is it totally
inconvenient, but it put me in a bad mood because I had to try and get
connected via the phone line. Couldn’t find my dial-up user name or
password, so no access.
The last time this happened (just over a year ago), it took my
broadband supplier 10 days to isolate the fault. They ran a test on
the line and told me the problem was at my house. Ten days later they
found the problem at the local exchange. I’m now posting this over a
56k modem connection thanks to an extremely helpful and rapid response
from our IT department.