Quality of Service (QoS)

By Stuart Newton

Arrived home last night after 2 weeks of business travel, and my broadband
connection was down.  Not impressed.  At all.  Not only is it totally
inconvenient, but it put me in a bad mood because I had to try and get
connected via the phone line.  Couldn’t find my dial-up user name or
password, so no access.

The last time this happened (just over a year ago), it took my
broadband supplier 10 days to isolate the fault.  They ran a test on
the line and told me the problem was at my house.  Ten days later they
found the problem at the local exchange.  I’m now posting this over a
56k modem connection thanks to an extremely helpful and rapid response
from our IT department.

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