Tech Support for Geeks

By Doug Gaff

Over
the holiday break, I waited on the phone 30 minutes to hear a tech
support person sing Celine Dion in my ear while telling me to reset my
cable modem.

Ok, let me back up a bit.

I switched
to a new Cable/Phone/Internet provider last week. You know the drill –
the promotional period expires on your current plan and your monthly
bill goes up 30%. Fortunately, there are two Cable providers (Comcast
and RCN) in my town, and Verizon FiOS is coming this year. Hooray for
competition, although would it kill these companies to just make the
promotional price the regular price and keep me as a customer? Oops my
bad. I forgot that Capitalism = bilking money from as many customers as
possible for as long as possible.

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